Mystery shoppers needed to test quality of service

Published 21 Jul 2009 16:50 7 Comments

THAMES Valley Police is looking for volunteers to become mystery shoppers and visit local stations to assess the work going on.

Mystery shoppers are given a number of scenarios and assignments to test in their local stations, where they will also note other factors like cleanliness of the station, the external environment, waiting times, opening hours are displayed and general satisfaction of the service received.

There are already 100 people recruited but the aim is to have 750 mystery shoppers by the end of the year.

Ch Insp Geoff Robinson, from Local Policing, said: "The mystery shopping programme shows Thames Valley Police's commitment to the policing pledge and makes us accountable the public. This is a proactive way of identifying where we might have gaps in the service we provide and to take steps to rectify these, as well as celebrating what we do right."

Volunteers will only be asked to visit their local area and can say no to assignments they are unhappy with.

To find out more visit www.thamesvalley.police.uk/newsevents/aboutus-depts-qos

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Have your say. Post a comment on this article.

• 

  ade
  Unregistered User
  Jul 21, 23:18
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  I don't see why this is needed. The service offered by the civilian staff at police stations is crap. The general public already know so.
  
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• 

  ade
  Unregistered User
  Jul 21, 23:20
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  I don't see why this is needed. The service offered by the civilian staff at police stations is crap. The general public already know so.
  
  Recommend?   Yes 0     No 0

• 

  youri
  Unregistered User
  Jul 21, 23:31
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  bunch of jumped up little hitlers most of them...
  
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• 

  sam
  Unregistered User
  Jul 21, 23:40
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  i agree with ade and youri. that they is crap
  
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• 

  sam
  Unregistered User
  Jul 21, 23:41
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  i agree with ade and youri. that they is crap
  
  Recommend?   Yes 0     No 0

• 

  sam
  Unregistered User
  Jul 21, 23:43
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  hello seattle...
  
  Recommend?   Yes 0     No 0

• 

  sam
  Unregistered User
  Jul 21, 23:44
  Report comment

  hello seattle...
  
  Recommend?   Yes 0     No 0

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