STOKE Park Country Club & Spa was one of just two English golf clubs to be awarded the ‘members club’ top honour for customer service at the prestigious annual 59club golf awards.

The five-star venue was awarded a ‘gold flag’ for its consistently exceptional standard of customer service performance throughout 2017.

59club is one of Europe’s foremost service benchmarking organisations, and the awards evening recognises its top performing clients and their staff across all business elements - sales, service, operations, retail, golf course, food and beverage, and management - based on the scores received.

Audits include a series of mystery test calls and visits from 59club testers, who evaluate the experience afforded to both visiting golfers and prospective members in accordance with 59club’s criteria.

Stuart Collier is director of golf at Stoke Park and, on collecting the award, said: “This is not the first time I’ve stepped up at this annual ceremony to collect an award for our team but I get more proud every time.

“To maintain such a high level of customer service, through every element of our customer journey, is a tremendous achievement by all concerned, and we thank them all for their hard work and dedication.

“There will be no dropping off of standards either. I’m looking forward to being here next year as well.”

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