'DISRESPECTFUL' care home staff left elderly residents 'at risk of harm' following a damning report by the CQC.

Global Care Ltd in Mackenzie Street, Slough, has been rated as 'inadequate' after Care Quality Commission (CQC) inspectors visited the care home in November 2021, with the findings published on March 8.

Inspectors visited the care service as a routine visit and found "people were not protected from abuse" and "arrangements in place to assess and manage risks were not robust enough to keep people safe from harm."

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The report said: "Records showed the manager had received information of concern that alleged due to staff work practices, a person was placed at risk of choking.

"The manager told us, and records confirmed they had spoken with staff about the concern, but they did not understand this concern met the criteria of an allegation of abuse and therefore, did not report it to the local authority."

Health inspectors noted how residents received 'adequate support with hydration' however, staff did not always follow the person's care plan and supervise them at mealtimes.

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The report found how 'staff would leave food on the person's side table or on their bed, in the event they wanted more food to eat.'

The provider's management of medicines 'did not ensure safety, quality and consistency of care' either.

The report noted how a a manual handling care plan was in place which showed the person had poor mobility and required two staff to support them when mobilising.

However, there was no information or guidance for staff on how to the move the person safely and how to prevent the person from falling.

Care records also stated the person was prescribed a medicine to prevent blood clots. However, staff were not provided with information about what dangerous symptoms could result from taking this medicine and what action they should take when this happened.

CQC Inspectors said: "Management and staff told us they were not aware of what the medicine was, and possible risks associated with it."

Visit cqc.org.uk/location/1-7119594550 to read the full report